TERMS & CONDITIONS

The following Terms and Conditions will form the basis of the agreement between the Customer and the Artist.

   The Artist, Marilyn Stephenson will create for the Customer a portrait based on material supplied by the Customer. The medium, size, timescale and full price will be agreed between the Artist and the Customer. The Artist will confirm the details by post or email before any work starts on the portrait. A deposit of 40% of the final cost will be required before any work starts (see below for details)

   The Artist will send the Customer a digital image (the digital image is the property of the Artist) of the portrait (i.e. scanned proof). This is for viewing by the Customer, who can ask for any minor changes to be made to the portrait. If no changes are requested the Customer will be required to approve the portrait and to send the final payment. Upon receipt of the final payment the Artist will post the portrait to the Customer. If any changes are requested by the Customer, these will be made by the Artist. The Artist will send another digital image of the altered portrait for final approval by the Customer. On approval the Customer will be required to send the final payment. Upon receipt of the final payment the Artist will post the portrait to the Customer (to the address supplied by the Customer)

   The Customer will provide the Artist with photos, digital images or scanned images either by email, post (see About Us for postage details) or hand deliver . It is the responsibility of the Customer to ensure that they own the copyright to the material or have the permission of the copyright holder to use the material before it is sent to the Artist.

   The Artist has the right to refuse any photos, digital images or scanned images that are not suitable to prepare the portrait from. In the event of this happening the Artist will request additional photos from the Customer. If the Customer cannot provide suitable additional photos the Artist will provide a full refund of any money paid by the Customer.

   The Artist will handle all Customer's material with care and return to the customer all material once the portrait has been completed.

   All artwork produced by the Artist is protected by copyright and may not be reproduced for any commercial reason without the written consent of the Artist. The Artist retains the right to reproduce the artwork for promotional use.

   After final payment for the portrait, the Customer is the owner of the portrait. The Customer may make copies of the portrait for non-commercial use only. In all reproductions the Artist's signature must be present. The Customer may purchase the full rights to the portrait from the Artist.

   The Artist has the right to add her signature to the portrait. This will be applied in a permanent way in a location and size appropriate to the portrait.

   The price includes all materials that the Artist requires to produce the portrait.

   The Artist will fully endeavour to produce a portrait that the Customer is fully satisfied with. However, if the Customer is unsatisfied with the final portrait, the work may or may not be redone at the discretion of the Artist. If the customer returns the final work to the Artist (notifying the artist within 14 days of receipt), a full refund minus all postage and packing charges will be sent if the portrait is not redone.

   The Artist is not responsible for changes to the portrait due to humidity, moisture, climate, mould, stains, warping, shrinking, infestation, or any other damage that may occur in the possession of the Customer.

   The portrait will be mailed first class insured mail. Order forms and receipts will be included along with a Certificate of Authenticity if requested by the Customer.

   All payments will be made in Pounds UK by cheque or Money Order. Cheques should be made payable to Marilyn Stephenson . Postage details Can be found at About Us

PRIVACY STATEMENT

At Portraits To Order we are committed to working with our clients to provide the best service we can and maintaining the highest standards of practice in all our activities. Fundamental to that relationship is protecting the privacy of clients information. We only collect information from visitors to our Web site on a voluntary basis. The personal information we do collect is only used by us to provide clients with a reply to their enquiry. Any visitor to the Web site can access the whole site without providing any personal details. Cookies are NOT used on this site.

PORTRAIT TO ORDER'S PROMISE TO OUR CLIENTS IS THAT WE WILL NEVER SELL, RENT OR PROVIDE FOR FREE, CLIENT INFORMATION TO OTHER COMPANIES OR ORGANISATIONS WITHOUT THE CLIENT'S CONSENT